What’s the overlooked low-hanging fruit to increase your profitability? In this episode of Plenty, I dive into one of the most overlooked areas of business that can drastically increase your profitability: enhancing the customer experience. I share the importance of nurturing existing customer relationships and how improving your service can lead to more repeat business. Focusing on repeat customers is one of the most powerful ways to grow your profitability.
I’ll walk you through practical tips like personalized communication, unexpected gestures, and how these small improvements can foster loyalty and boost your bottom line.
As you listen, I encourage you to reflect on your own customer service processes and think about how you can improve just a little bit. Even small changes can lead to greater satisfaction and profitability.
“Improving your customer service experience, even by just 5%, can increase your revenue and profitability.” -Kate Northrup
Read the full transcript
Listen on…
🎤 Let’s Dive into the Good Stuff on Plenty 🎤
00:00 Introduction to Customer Relationships
00:48 The Importance of Repeat Customers
02:13 Customer Service Story: The Basket
05:39 Exceptional Customer Care Experience
06:41 The Value of Customer Experience
09:34 Balancing Automation and Human Touch
11:20 Creating Personal Connections
15:25 Acknowledging Customer Experiences
16:58 Improving Customer Journey
22:58 Enhancing Customer Service Experience
Links and Resources:
Serene Spaces LivingThe Thank You Economy by Gary Vaynerchuk
The Sacred Feminine: Reclaiming Power, Spirituality and Relaxed Money with Sarah Jenks (036)
How to Become the Abundant Person You Know You Were Meant to Be with Tracy Litt (020)
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